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On-demand leadership development

Listen Like a Leader

Active Listening Skills for Better Workplace Communication

Strong leadership communication begins before you speak. Learn a practical process for slowing down, asking better questions, understanding what matters, and helping people feel heard.

Choose your accessWhat you’ll learn

Is this course for you?

Built for people who lead, influence, and work with others.

Managers and team leaders who want people to feel heard
HR and nonprofit leaders navigating feedback, conflict, or change
Professionals, educators, and entrepreneurs who lead through conversation

The problem it solves

If this sounds familiar...

  • You move into advice or solutions before fully understanding the issue.
  • Distractions, assumptions, or defensiveness get in the way of listening.
  • Important conversations end without shared clarity or a useful next step.

What you can do afterward

Leave ready to take action.

  • Recognize and manage your most common listening barriers.
  • Use the PAUSE™ process to ask, understand, and reflect more effectively.
  • Prepare for a real leadership conversation and establish a clear next step.

What each access level includes

Choose the license that fits how you will learn.

Access levelParticipantsCourse + workbookManager guideAccess period
Individual1Included—Ongoing
Small TeamUp to 5IncludedIncluded12 months
OrganizationUp to 20IncludedIncluded12 months

Why begin now?

Use it while the need is real.

Your next important conversation is already approaching. Practicing these skills now can change how you receive feedback, respond to an overwhelmed employee, navigate disagreement, or lead your next team meeting.

The course is on demand, so you can begin when it fits your schedule and return to the materials throughout your access period.

Immediately after payment

Start learning right away.

  1. 1

    Complete your secure purchase through Square.

  2. 2

    You will be taken directly to your private course-access page.

  3. 3

    Open the recording and download the materials included with your license.

Bookmark the access page so you can return later.

The PAUSE™ process

Listen for understanding—and move the conversation forward.

You will learn a repeatable approach for receiving concerns, ideas, feedback, disagreement, and uncertainty with greater attention and clarity.

01

Be present

Recognize the distractions, assumptions, and habits that pull you away from genuine listening.

02

Ask and understand

Use curiosity and thoughtful questions to understand the other person’s experience before rushing to respond.

03

Summarize and establish

Reflect what you heard, check your understanding, and agree on a useful next step together.

What is included

Practical tools for conversations that matter.

A focused, practical recorded course

A printable participant workbook with reflection space

The five-part PAUSE™ active-listening process

Leadership scenarios, a conversation planner, and a seven-day experiment

A manager’s discussion guide with team licenses

“People are more likely to share what matters when they believe the leader is truly listening.”

— Listen Like a Leader

Choose your access

Build stronger listening one conversation at a time.

Need access for more than 20 people? Request a custom organizational license.

Use it in the next conversation that matters.

The participant workbook helps you identify your listening barriers, practice the PAUSE™ process, and prepare for a real workplace conversation.

Start with a conversation

Want Listen Like a Leader delivered live to your team?

A private consultation helps us clarify the need, the audience, and the outcome before we recommend a solution.

Schedule a private consultation